5119: Supporting the Windows Vista Operating System and Applications

Days: 2

Location: Letchworth

Price: £495 + VAT

Introduction
Microsoft Certification Exams
Prerequisites
Course Outline

Introduction: This two-day instructor-led course provides students with the knowledge and skills to use a Windows Vista operating system image and application package deployment infrastructure to minimize the downtime at the Windows Vista client. The desktop support technicians can use this infrastructure to improve the support experience in the following scenarios: new installations, single computer migrations, and single computer reinstallations. The course also provide guidance on how to install application packages on Windows Vista computers for support scenarios that require application updates or reinstalls.

Microsoft Certifications Exams:  This course will help students prepare for the following Microsoft Certified Professional exam:
Exam 70-622: PRO: Supporting and Troubleshooting Applications on a Windows Vista Client for Enterprise Support Technicians

Prerequisites: Before attending this course, students must have:
* Be familiar with PC hardware and devices. For example, the ability to look into device manager and look for unsupported devices
* Have basic Windows and Active Directory knowledge. For example, domain user accounts, domain vs. local user accounts, user profiles, and group membership
* Familiarity with the 2007 Microsoft Office System; specifically Microsoft Word 2007 and Microsoft Excel 2007
* Be able to map network file shares. For example, familiar with UNC paths, mapping local resources to server/share
* Have experience installing applications from media (CD/DVD)
* Have experience working from a command windows. For example, authoring and editing batch files
* Be able to burn or creating boot media. For example, ISO
* Be familiar with reviewing support logs. Know that there is a chronology, sequential order, severity, etc

In addition, it is recommended, but not required, that students have completed:
* 5115: Installing and Configuring the Windows Vista Operating System
* 5116 Configuring Windows Vista Mobile Computing and Applications

Course Outline:

 Windows Vista Desktop Deployment Infrastructure
   Windows Vista Desktop Deployment Infrastructure
   The Components of BDD 2007
   Identifying the Support Scenarios

Preparing to Apply Desktop Images
   Preparing the Target Computer
   Backing up the User State

Supporting Computers with Desktop Images
   Obtaining the Desktop Image
   Verifying the Desktop Image Application

Installing Applications
   Preparation Steps for Installing an Application Packages
   Application Package Deployment Methods

Restoring and Validating User State
   Restoring User State
   Verifying User State

Troubleshooting Desktop and Application Installations
   Desktop Installation Troubleshooting
   Application Installation Troubleshooting

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