5118: Maintaining and Troubleshooting Windows Vista Computers

Days: 3

Location: Letchworth

Price: £695 + VAT

Introduction
Microsoft Certification Exams
Prerequisites
Course Outline

Introduction: This three-day instructor-led course provides students with the knowledge and skills to successfully maintain and troubleshoot Windows Vista computers. It will provide them with the knowledge and skills necessary to identify technical problems with can occur in an organization's client computers. The course will focus on five main troubleshooting areas: operating system, hardware, networking, security, and applications. It will also provide the knowledge and skills necessary to monitor and maintain Windows Vista client computers.

Microsoft Certifications Exams:  This course will help students prepare for the following Microsoft Certified Professional exam:
Exam 70-622: PRO: Supporting and Troubleshooting Applications on a Windows Vista Client for Enterprise Support Technicians

Prerequisites: Before attending this course, students must have:
* Experience supporting previous versions of the Windows operating systems
* Familiarity with an IT helpdesk ticketing system
* Experience researching online and local knowledge bases
* Experiencing running commands from a command windows, such as the DOS command prompt
* Familiarity with computer hardware and devices, such as the ability to use Windows device manager and look for unsupported devices
* Basic TCP/IP knowledge, such as knowing why you need to have a valid IP address
* Basic Windows and Active Directory knowledge, such as knowledge about domain user accounts, domain vs. local user accounts, user profiles, and group membership.
* Fundamentals of applications, such as how a client communicates with the server in client/server applications
* Experience reviewing logs, such as understanding chronology, sequential order, severity, etc

In addition, it is recommended, but not required, that students have completed the following courses:
* 5115: Installing and Configuring the Windows Vista Operating System
* 5116: Configuring Windows Vista Mobile Computing and Applications

Course Outline:

 Troubleshooting Methodology
   Overview of a Troubleshooting Methodology
   Overview of Troubleshooting Stages
   Troubleshooting Component Areas

Troubleshooting Operating Systems
   Overview of the Windows Vista Startup Process
   Troubleshooting the Windows Vista Startup Process with Windows RE
   Troubleshooting Operating System Services

Troubleshooting Hardware
   Overview of Troubleshooting Hardware
   Dealing with Physical Failures
   Dealing with Device Drive Failures
   Troubleshooting Printing in Windows Vista
   Troubleshooting Microsoft BitLocker Protected Computers

Troubleshooting Networks
   Determining Network Settings
   Troubleshooting Network Connections

Troubleshooting Security Issues
   Overview of User Account Control
   Troubleshooting User Account Control
   Implementing Windows Firewall
   Implementing Windows Defender

Troubleshooting Applications
   Windows Application Troubleshooting
   Web Application Troubleshooting

Maintaining and Optimizing Windows Vista
   Maintaining Windows Vista
   Optimizing Windows Vista Performance
   Monitoring Windows Vista

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