2262: Supporting Users Running Applications on Microsoft Windows XP

Days: 2

Location: Letchworth

Price: £495 + VAT

Introduction
Microsoft Certifications Exams
Prerequisites
Course Outline

Introduction: This is two-day instructor-led course provides students with the knowledge and skills to use troubleshooting guidelines and tools, troubleshoot application compatibility issues and security issues related to applications, support and troubleshoot issues related to Microsoft Internet Explorer, Outlook, Outlook Express, Microsoft Office on client computers that run Windows XP

Microsoft Certifications Exams:  This course will help students prepare for the following Microsoft Certified Professional exam:
Exam 70-272: Supporting Users and Troubleshooting Desktop Support Applications on a Microsoft Windows XP Operating System

Prerequisites: Before attending this course, students must have:
* Attended Course 2261: Supporting Users Running Microsoft Windows Desktop Operating Systems.
* Experience using Microsoft Office as a general user.
* Experience using a Microsoft Windows operating system such as Microsoft Windows XP.

Course Outline:

 Introduction Supporting Users Running Applications on Windows XP
   Overview of Desktop Application Support
   The Windows System Architecture and Desktop Application Support
   Troubleshooting Application Installation Issues

Troubleshooting Desktop Application Support Issues
   Troubleshooting Win32 applications
   Troubleshooting security issues related to applications
   Troubleshooting application compatibility issues
   Troubleshooting MS-DOS-based and Win16 applications

Troubleshooting Issues Related to Internet Explorer
   Configuring and Troubleshooting General Settings
   Configuring and Troubleshooting Security and Privacy Settings
   Configuring and Troubleshooting Content Settings
   Configuring and Troubleshooting Connectivity Settings
   Configuring and Troubleshooting Program Settings
   Customizing Internet Explorer

Troubleshooting Issues Related to Outlook
   Configuring Outlook to Use Exchange Server
   Configuring Outlook Data
   Configuring Outlook for Internet E-Mail
   Troubleshooting Outlook

Troubleshooting Issues Related to Office
   Configuring and Troubleshooting an Office Installation
   Configuring Office Security
   Configuring Office Recoverability
   Configuring Office Language Features

Troubleshooting Issues Related to Outlook Express
   Configuring Outlook Express for E-Mail
   Importing and Exporting Outlook Express Data
   Configuring Outlook Express for Newsgroups

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