Support

We offer support on all hardware and software, from a single PC to a fully commissioned client/server network.

Telephone and remote support is available through our helpdesk which operates from 8am to 8pm Monday to Sunday. Where a problem cannot be resolved without an on-site presence, we will schedule an experienced and certified IT professional to attend site to provide the IT assistance your need to get you back up and running efficiently and effectively.

Our support team can also provide routine maintenance, system health checks and system monitoring to greatly improve the reliability of your IT infrastructure, and reduce unexpected system downtime.

An initial IT infrastructure audit is not essential, but is recommended, so that we can understand and meet the specific needs of your company and your IT infrastructure. An audit will consist of a review and document your existing IT infrastructure and provide recommendations on the areas where improvement could assist you or where configuration errors exist. If you choose to proceed with any or all of the recommendations, they will be implemented on a timescale to suit you.

Our support is available on an Ad Hoc pay-as-you-go basis or as a fixed cost Support Agreement.